Privacy Policy

1. Who We Are

This Privacy Policy applies to the website and services operated under the name VastuWithRitesh. For privacy-related questions, you may contact us using the details provided at the end of this policy.

2. Information We May Collect

Depending on how you interact with us, we may collect information such as:

• Name and contact details such as phone number, WhatsApp number and email address.
• Information you provide when enquiring about or booking a consultation.
• Information required to provide a Vastu consultation, such as property details, floor plans, photographs, measurements, location or other information voluntarily provided by you.
• Transaction and payment-related information necessary to confirm a purchase or booking. Payment card, banking and other sensitive payment credentials are generally processed by the applicable payment gateway and are not intentionally stored by us.
• Messages, enquiries, feedback and communications you send to us.
• Technical information such as IP address, browser type, device information, pages visited and approximate usage information collected through cookies or similar technologies.

3. How We Collect Information

Information may be collected when you:

• Submit an enquiry or contact form.
• Contact us through WhatsApp, phone, email or social-media channels.
• Book or purchase a consultation or product.
• Make a payment through a third-party payment gateway.
• Visit or interact with our website.

4. How We Use Your Information

We may use information collected from you to:

• Respond to enquiries and requests.
• Schedule and provide Vastu consultations.
• Process orders, bookings and payments.
• Deliver digital products such as Vastu guides or e-books.
• Communicate with you about appointments, purchases, payments, cancellations or service-related matters.
• Improve our website, services, customer experience and educational material.
• Maintain business records and prevent fraud, misuse or unauthorised activity.
• Comply with applicable legal, regulatory, tax and accounting requirements.
• Send marketing or promotional communications where permitted and where applicable consent or another lawful basis exists.

5. Payment Information

Payments may be processed through third-party payment service providers, including Razorpay or other payment gateways made available on the website.

When you make a payment, the payment provider may collect and process payment information according to its own privacy policy and terms. We may receive information such as payment status, transaction reference, amount, date and limited customer details necessary to reconcile the transaction and provide the purchased service or product.

We do not intentionally request or store your complete card number, CVV, banking password, UPI PIN or other payment authentication credentials on our website.

6. WhatsApp, Phone & Email Communications

If you contact us through WhatsApp, phone, email or another communication channel, we may retain the information necessary to respond to your request, manage your booking, provide customer support and maintain business records.

Communications may also be subject to the privacy policies of the relevant third-party platform or service provider.

7. Cookies & Analytics

Our website may use cookies, analytics tools or similar technologies to improve website functionality, understand website usage, measure performance and improve our services or advertising.

You can generally manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Marketing & Advertising

We may use advertising and analytics platforms to understand website visits, measure campaigns and show relevant communications or advertisements. These services may use cookies, pixels or similar technologies subject to their own policies.

Where required by applicable law, we will obtain appropriate consent or provide applicable choices regarding marketing communications.

9. Sharing of Information

We do not sell your personal information as a standalone product. We may share limited information with trusted service providers where reasonably necessary to operate our business, including:

• Payment gateways and payment service providers.
• Website hosting, domain, email and technical service providers.
• Communication and customer-support platforms.
• Analytics, advertising and marketing service providers.
• Professional advisers, auditors or service providers where reasonably necessary.
• Government, regulatory or law-enforcement authorities where required by law.

10. Third-Party Links

Our website may contain links to third-party websites, social-media platforms, payment gateways or other services. We do not control the privacy practices of those third parties. We recommend reviewing their privacy policies before providing information to them.

11. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through unsecured communication channels unless it is specifically required.

12. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain transaction and business records, resolve disputes, comply with legal obligations and protect our legitimate business interests.

When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to applicable legal and record-retention requirements.

13. Your Rights & Choices

Subject to applicable law, you may contact us to request access to, correction of or deletion of personal information that we hold about you. You may also ask us about the way your information is being used or request that certain marketing communications be stopped.

We may need to verify your identity before acting on a privacy request. Some information may need to be retained where required by law or necessary for legitimate business purposes.

14. Children's Privacy

Our website and services are not intentionally directed at children. We do not knowingly collect personal information from children for independent commercial purposes. If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable law. The revised policy will be posted on this page with an updated “Last Updated” date.

16. Consent

By using our website, submitting information, contacting us, booking a service or purchasing a product, you acknowledge that you have read this Privacy Policy and consent to the collection and use of information as described here, to the extent permitted by applicable law.

17. Contact Us